Terms of Sale

1. Definitions

Item means any digital game credit, top-up, gift card, or other digital product listed for sale on the Platform. Order means a request to purchase one or more Items submitted through the Platform. Account has the meaning given in our Terms of Use.

2. How a Contract Is Formed

Listings on the Platform are an invitation for you to place an Order; they are not an offer to sell. A binding contract for the sale of an Item is formed only when we confirm your Order, typically shown as an order confirmation on the Platform or sent to you by email. We may decline or cancel an Order before delivery, for example where an Item is unavailable, the price was listed incorrectly, or we suspect fraud, in which case any payment already made will be refunded.

3. Placing an Order

• You are responsible for reviewing your Order, including the product, denomination, and any account details required for delivery, before submitting it.
• Because Items are digital and typically delivered instantly, an Order cannot be cancelled once it has been submitted and processed, except as described in our Refund Policy .
• You must provide accurate information (such as a player ID or account ID) where an Item is delivered directly into a third-party game or service account. We are not responsible for misdelivery caused by information you provided incorrectly.

4. Pricing and Payment

Prices shown at checkout are final at the time of purchase and are inclusive of any listed fees unless stated otherwise. Full payment is required before an Order is processed. We accept the payment methods displayed on the Platform at checkout; availability of a given method may vary by region or provider.

5. Delivery

Most Items are delivered electronically and instantly upon successful payment, either as a code or PIN displayed on the Platform and/or sent to your registered email, or as a direct top-up to the game or service account you specify. Delivery times may vary due to factors outside our control, including payment verification, publisher systems, or network issues. If an Item is not delivered within a reasonable time, please contact us so we can investigate.

6. Account Balance

Where available, funds added to your Etopup Play account balance may only be used to purchase Items on the Platform, are non-transferable to another user or Account, and cannot be withdrawn or exchanged for cash except where required by applicable law.

7. Warranties

We take reasonable steps to ensure Items are sourced from authorized publishers and distributors and are valid at the time of delivery. Beyond this, Items are supplied on an "as is, as available" basis, and we do not warrant that any Item will be compatible with a specific device, region, or platform account; you are responsible for confirming regional or platform restrictions before purchasing.

8. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability arising out of or in connection with an Order is limited to the amount you paid for that Order. We are not liable for indirect or consequential losses. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

9. Force Majeure

We are not liable for any delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control, including publisher outages, payment network failures, natural disasters, or government action.

10. Refunds and Returns

Because Items are digital and delivered instantly, they are generally non-refundable and non-exchangeable once delivered. Refunds are available only in the limited circumstances described in our Refund Policy , which forms part of these Terms of Sale.

11. Disclaimers Specific to Digital Products

• Digital codes and top-ups are not accompanied by physical packaging, manuals, or accessories.
• Some Items may be region-locked or platform-locked; it is your responsibility to confirm compatibility with your account or device before purchase.
• Once a digital code has been revealed or redeemed, it cannot be exchanged for a different Item.

12. Governing Law

These Terms of Sale are governed by the laws of the Kingdom of Cambodia. Any dispute arising from an Order shall be subject to the exclusive jurisdiction of the competent courts of Cambodia, unless otherwise required by applicable local consumer protection law.

13. Contact Us

For questions about an Order or these Terms of Sale, contact us via Telegram.